Shipping & Delivery
Accra & Tema:
Zoobashop.com currently delivers 6 days a week (Monday through Saturday), to addresses in Accra and Tema.
Delivery occurs between 09:00AM and 6:30PM, Monday through Friday, and 09:00AM to 2:00PM on Saturdays.
Orders with a total value under the value GH¢ 350 will attract a delivery fee, depending on the customer’s choice of delivery. All orders above GH¢ 350 would be delivered free of charge, but would unless otherwise stated, be treated as Standard Delivery.
All orders that hit our system could be delivered in one of three ways:
1.Special Delivery (GH¢ 35.00):
This is a special service that guarantees delivery within 24 hours. Orders placed towards or after 5pm may not be delivered the on the next day.
2. Standard Delivery (GH¢ 15.00):
This option guarantees delivery no later than the fourth day after an order is placed. Orders that qualify for Free Delivery would be treated as Standard Delivery, unless otherwise instructed.
3. Collection (free): You can also collect your order from any of our pick-up points. This option is free of charge. Depending on our volumes, it could take up to 2 working days for your order to be ready for collection. Our Customer Experience consultants would let you know when you may pick your order up.
Please note that where it is applicable, two delivery fees may be charged if we have to make separate journeys to collect payment and make the delivery.
Delivery Outside Accra/Tema:
Zoobashop.com in collaboration with Ghana Post, delivers to selected post offices in all ten regions of the country. Once your order hits our system, a Customer Experience Consultant would phone to walk you through a list of post offices near you, from where you can pick your order up. You’d also be required to pay a shipping fee that’d be determined by the weight of your order and your location outside Accra/ Tema.
Should you have further questions regarding our delivery please
contact us on 0302 - 211 - 300 or send an email to email@example.com.