Order Details

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0302 - 211 - 300

 

  1. Help! I have more questions. How do I provide feedback?
    1. You can call our Customer Experience department at 026 444 4422 or you can send us an email at contact@zoobashop.com
  1. How long would delivery take?
    1. Delivery time varies based on products ordered, shipping address and the delivery option chosen. However, we guarantee to deliver all orders between 2 and 5 days, after the order is placed.
  2. Are there any extra delivery charges? 
    1. Yes, there are sometimes extra delivery charges. This will depend on the value of your order. During the checkout process, you will be informed of the relevant delivery charges.
  3. Is your website secure? How can I be sure?
    1. Our website is extremely secure and uses the latest technology to encrypt your information. It is the same technology used by major global companies so you can be sure that all of your personal information is safe.
  4. Do I have to be a member to use this service?
    1. Anyone can use our service. However, you will be required to create a free Zoobashop.com account in order to complete your order. Your previous orders will be captured in our system, it will save your delivery and billing addresses as well as other preferences.
  5. I did not receive what I ordered. Why did this happen?
    1. There may be times when a mistake has been made and items from your order are missing or the incorrect items are delivered to you. If possible, you should go through your delivery with the representative to confirm the correct items have been delivered. If something is missing or incorrect[KB1] , you can contact us and we will do all we can to resolve the problem as soon as possible.
  6. What happens if the products I receive are defective?
    1. Whilst we strive to make sure that your goods reach you in perfect condition, we cannot rule out entirely the possibility of delivering a defective product. Should you need to return a product, please contact us and our Customer Experience consultants who’d then take you through the steps required in acquiring the desired product. For your convenience, we offer a FREE 7 day returns guarantee.
  7. Can I return items that are not defective?
    1. Returns for non-defective items will be treated on a case-by-case basis so please contact our Customer Experience team who will be able to assist you further.

 

  1. How long does it take to process refunds?
    1. If for any reason you are due a refund from Zoobashop.com, the money will be credited back to you within 3-5 working days from the processing date. If you have chosen to have a store credit, it will show in your Zoobashop.com account within 1 working day. 
  2. What if I'm not at home when the order arrives ? Will they redeliver?
    1. a.      You will receive a confirmation from us, stating the delivery time of your order so you will be able to arrange for someone to be home when the representative comes by. You will also be called when the representative is on his way to you. Redelivery after a failure to have someone at the shipping address to receive the order, will be at a cost.

 [KB1]Can they not just return the package with the “driver” since they will go through it with them?